Returns & Shipping Policies
Shipping Policy
- Free Delivery* for orders over £125 + VAT (total basket subtotal) – Excludes Trade and Plastic Trims
- For Samples and Accessories – £1.99 + VAT
* Trade and Plastic Trims
- No free shipping is available on Plastic and Trade Trims
*If you would want to cancel your order you will need to contact us before our cut-off time for that day as all orders are dispatched the same working day.
*Orders Placed after the cut off time may still be shipped out the same day.
SAMPLES: All sample requests placed Vroma aims to send out the same or next working day, we will not be held responsible for any incorrect sample finish or sizes that are received or if they are labelled incorrectly.
We maintain the rights to cancel any orders that we are unable to ship out to due to shipping restrictions.
Please contact us directly if you have any queries regarding this.
- If the courier is unable to deliver to the correct premises and the order is returned back to Vroma you will receive a refund for the items but NOT for the postage fee and you will be charged for any return postage costs incurred. This is the same for any refused deliveries.
- Orders are dispatched before the cut-off on a WORKING day and delivered on a working day.
- Saturday, Sunday and national holidays are not considered working days.
Important :WHEN SIGNING FOR DELIVERIES, YOU ARE SIGNING TO SAY THAT YOU HAVE RECEIVED THEM IN GOOD CONDITION. IF YOU SIGN AND THEN FIND SOMETHING IS DAMAGED, THERE IS NOTHING WE CAN DO AND WE CANNOT ISSUE A CLAIM AGAINST OUR COURIERS AND NO REFUNDS CAN BE MADE, SO PLEASE CHECK YOUR DELIVERY THOROUGHLY.
*Please Note: Our couriers offer an excellent service with the majority of parcels being delivered the next working day, However in some circumstances this can take longer due to traffic conditions, adverse weather, vehicle breakdowns and busy periods such as Christmas and Bank holidays. If you do not receive your parcel within 24 hours then please call us on 0161 635 0171 and we can help track your delivery.
We can not be held responsible for any delivery delays or costs that occur for late deliveries as this is out of our control once we have dispatched the order but we will always be here to help you with your queries.
Please note that all delivers are made between 8am-6pm and require a signature. We are unable to ask the drivers to leave it without a signature, you are able to leave a note which has to be accessible for the driver to take as proof of delivery stating your name and with instructions to leave in a secure place which needs to be signed and dated.
Returns Policy
*If you would want to cancel your order you will need to contact us before our cut-off time for that day as all orders are dispatched the same working day.
*If you would like to return your order you must contact us within 28 days of purchase, providing that your return is accepted you must return the products to us as soon as reasonably practicable (no more than 28 days after notifying us that you wish to cancel the contract) and at your own cost. You have a obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we have a right to refuse the return.
If you change your mind before the product has been delivered to you, please contact us straightaway and, if possible, we will cancel delivery. Please note that because of our fast delivery times this is not always possible. You will not have any right to cancel a Contract for the supply of any Product which has already been used or damaged or where the packaging or seal has been broken or removed.
- If the courier is unable to deliver to the correct premises and the order is returned back to Vroma you will receive a refund for the items but NOT for the postage fee and you will be charged for any return postage costs incurred.
* Please note that if returning any order the return postage will not be refunded, if you have received free delivery then the lowest postage cost will be taken off. (Example- for trims the lowest delivery cost is £12.95 + Vat so that will be taken off the final refund cost)
WHAT TO DO IF YOU RECEIVE A DAMAGED OR FAULTY PRODUCT
If you do not believe that the Product that you have received meets your standards, please contact us on the same day and provide us with full details of how you consider the Product to be faulty. If necessary, we may ask you to provide us with photographs to demonstrate this or to return the product to us in order that we may examine it. We will need to know whether the packaging that the Product arrived in was also damaged to enable us to make a claim against our courier if the Product has been damaged in transit. We will refund/replace the Product once we have the information we need. The same does apply if you have received the incorrect product, we will need to be advised within a reasonable amount of time from receipt.
Important :WHEN SIGNING FOR DELIVERIES, YOU ARE SIGNING TO SAY THAT YOU HAVE RECEIVED THEM IN GOOD CONDITION. IF YOU SIGN AND THEN FIND SOMETHING IS DAMAGED, THERE IS NOTHING WE CAN DO AND WE CANNOT ISSUE A CLAIM AGAINST OUR COURIERS AND NO REFUNDS CAN BE MADE, SO PLEASE CHECK YOUR DELIVERY THOROUGHLY.
Returns can be sent to:
Vroma Ltd
Unit 4 Agecroft Trading Est
Langley Rd
Salford
Manchester
M6 6JD
United Kingdom
Once your return is received we will issue you with a refund minus the original postage fee.
For orders that received free delivery, the refund will be minus the cheapest trim delivery charge.
You will need to arrange the return as we are unable to arrange collections.
The companies that tend to take these lengths are UPS & Parcel Force.
Returns MUST be in the original packaging in a sellable condition otherwise your return may be refused.
Please ensure to include a paper with your name and postcode so we can process the refund smoothly.