If you change your mind about a purchase made through our website, you may cancel the contract at any time beginning on the date on which the contract between us is formed and ending 14 working days after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
To cancel a Contract, you must inform us in writing or by email. You must also return the products to us as soon as reasonably practicable (no more than 14 days after notifying us that you wish to cancel the contract) and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we have a right of action against you for compensation.
If you change your mind before the product has been delivered to you, please contact us straightaway and, if possible, we will cancel delivery. Please note that because of our fast delivery times this is not always possible. You will not have any right to cancel a Contract for the supply of any Product which has already been used or damaged or where the packaging or seal has been broken or removed.
WHAT TO DO IF YOU RECEIVE A DAMAGED OR FAULTY PRODUCT
If you do not believe that the Product that you have received meets your standards, please contact us on the same day and provide us with full details of how you consider the Product to be damaged or faulty. If necessary, we may ask you to provide us with photographs to demonstrate this or to return the product to us in order that we may examine it. We will need to know whether the packaging that the Product arrived in was also damaged to enable us to make a claim against our courier if the Product has been damaged in transit. We will refund/replace the Product once we have the information we need.